Free shipping to canada and usa on all orders over $150.00


ORDERING INFO

We are committed to processing all orders as quickly as possible. Due to the fact that most of our treasures are handmade to order, please allow up to 10 business days for items to be created and shipped, and factor this time into shipping estimates. If for any reason there is a delay in processing and/or shipping, the customer will be directly notified. If stock availability has changed, we will inform you by email with an approximate time frame on a restocking date. If you have any questions or would like to place a rush order please email us at info@clairecrowfoot.com and we will do our best to get your order processed ASAP.


Shipping Within Canada

All Canadian orders are shipped via Canada Post Xpresspost. The package includes tracking and insurance for your order.

Canadian Residents

Canada Post XPresspost | 1-3 Business Days - $10.00

FedEx | Expedited - $25.00


U.S.a. SHIPPING OPTIONS

Canada Post Tracked Packet | 4-7 Business Days - $20.00

Canada Post XPresspost | 2-4 Business Days - $30.00


INTERNATIONAL SHIPPING OPTIONS

Canada Post International Air (snail mail, not tracked) | 1-3 Weeks - $10.00

Canada Post Tracked Packet | 14 Business Days - $40

Canada Post XPresspost | 4-10 Business Days - $55

A tracking number will be provided with every order shipped. Once your order is shipped you will receive a shipping confirmation email with your tracking number.


TAXES & DUTIES CHARGES

We do not accept financial responsibility for any additional taxes, customs or duties charges you may incur after your purchase has been made. If you refuse a shipment from Claire Crowfoot Jewelry, you are responsible for the original shipping charges, and any taxes, duties, and customs fees. If the customer desires the parcel to be re-shipped, additional postage costs will be incurred.


RETURN POLICY

Your satisfaction is of utmost importance to us! If you are unhappy with your purchase, simply email us within seven days of receiving your item and we will email you back a return authorization code and further instructions. To receive a refund, the item must be sent back unworn, in its original packaging, with all original tags attached, and without any scratches, etc. When we receive the item, your credit card will be refunded. Unfortunately, all shipping charges are non-refundable, and we do not cover the cost of return shipping. Items returned without consent will be refused.

No Returns or Exchanges on Earrings due to hygienic reasons.

All SALE items are final sale.


REPAIR POLICY

All treasures are handmade with love and checked before shipment to ensure a high level of quality. However, jewelry by its very nature is delicate. In the rare case that breakage occurs due to a manufacturing fault within the first 120 days of purchase, we are happy to get your piece looking as good as new! Please email us at info@clairecrowfoot.com with your order number and a photo of the piece so that we can gauge a repair cost for you. Repairs are assessed case by case. If damage has occurred due to personal wear and tear, mishandling or not caring for the pieces as per our instructions, we cannot offer a repair or replacement. We are not responsible for the shipping costs associated with any repairs or replacements. After 120 days, Claire Crowfoot Jewelry is no longer responsible for the maintenance of the piece.


GENERAL

We are not responsible for refunding an item if the customer has simply changed their mind, or no longer wishes to follow through with the order. We are not responsible for refunding an item if it has been lost in the mail, either in Canada, or Internationally. We are not responsible for personal breakage, damage, or general wear and tear. Please see our ‘Customer Care’ section for full details on the metals/materials used to create each piece, and how to properly care for them. We are not responsible for addresses that are entered incorrectly, so please ensure that you double check your information at checkout.